Payment Policy

This Payment Policy explains the payment methods accepted at Ds Online, how payments are processed, and the conditions that apply when ordering from our website dsonline.me.

By placing an order, you agree to the terms outlined below.

1. Accepted Payment Methods

DS Online currently supports the following payment options:

A. Cash on Delivery (COD)

You may choose to pay in cash when your order is delivered.

COD may include an additional handling fee based on courier policies.
Customers must ensure someone is available at the delivery address to receive and pay for the order.

B. Online Card Payments

We accept secure online payments using:

Visa
Mastercard

All online transactions are processed through trusted third-party payment providers using encrypted connections.
Ds Online does not store or access your full card information at any time.

2. Currency

Prices on Ds Online may be displayed in:

The currency displayed at checkout is the amount due.
Exchange rates for card payments are determined by your bank or payment provider.

3. Order Confirmation

An order is considered confirmed once:

Payment is successfully processed (for card payments), or
You complete checkout with COD selected

You will receive an email or SMS confirmation after your order is submitted.

4. Failed or Declined Payments

If an online payment fails or is declined:

The order will not be processed
You may retry with another card
You may switch to COD to complete the purchase

Repeated failed payments may lead to order cancellation.

5. Refunds

Refund methods depend on your original payment method:

A. Online Card Payments

Refunds are issued back to the same payment method once the return is approved.
Processing time: 5–7 business days, depending on your bank.

B. Cash on Delivery (COD)

Refunds for COD orders are issued as:

Store credit, or
Product exchange

Cash refunds are not available for COD orders, except in cases where DS Online cannot fulfill the order.

Delivery fees are non-refundable, except when the delivered product was damaged, defective, or incorrect.

6. Fraud Prevention & Verification

To protect customers and reduce fraudulent orders:

DS Online may contact you to confirm your order or identity
Orders with incomplete or incorrect information may be delayed
Suspicious or duplicate orders may be canceled

This process is required by Google Merchant Center compliance.

7. Billing Information

Customers are responsible for providing accurate:

Name
Email
Phone number
Shipping address
Billing details

Incorrect information may lead to delivery delays or order cancellation.

8. Changes to Payment Policy

DS Online reserves the right to update or modify this policy at any time.
The latest version will always be available on this page.
Continued use of the website constitutes acceptance of any changes.